Firegate Privacy Policy
Firegate Privacy Policy
(Legal Operator: QuantumSabre Ltd.)
1. Who We Are (Data Controller)
Business Name: QuantumSabre Ltd.
Trading Names: QuantumSabre®, Firegate®
Email: support@quantumsabre.com
Websites: https://quantumsabre.com • https://firegate.net
Address: 31 Leigh Common, Welwyn Garden City, AL7 4NL, United Kingdom
QuantumSabre Ltd. acts as the Data Controller for all personal information collected through the Firegate and QuantumSabre platforms.
2. Our Privacy Principles
Firegate products operate under strict privacy rules. Our systems are designed to collect as little personal data as possible, and no technical data is ever transmitted from your device to us.
✔ No remote access
We cannot access your Firegate / QuantumSabre Security Box remotely.
We cannot see your logs, alerts, browsing history, or network activity.
✔ No telemetry, no cloud dependency
Your Firegate device does not send logs, analytics, telemetry, or monitoring data to our servers.
✔ No DNS logs, no traffic logs
We do not store or collect:
-browsing history
-DNS requests
-network traffic
-Suricata alerts
-blocked domains
-firewall events
-connection metadata
-usage statistics
✔ No payment data stored
We do not store or process your card information.
✔ No marketing
We do not send newsletters, advertising emails, or marketing messages.
✔ Minimal personal data
We store only:
-your name
-your email address
-your device serial number
✔ Automatic deletion
All other personal data is deleted within 90 days, unless required by law.
✔ No third-party selling
We do not sell, rent, or share your personal data.
3. What This Privacy Policy Covers
This policy applies to:
-Firegate Security Box
-Firegate firmware & security updates
-Device registration
-Customer support
-Orders and fulfilment
-The Firegate and QuantumSabre websites
-Warranty and ownership verification
This policy does not apply to:
-third-party websites
-content you access online
-logs generated on your Firegate device (these remain local on your box)
4. Information We Collect
We only collect the information required to deliver your product and support you.
4.1 Personal Data You Provide
Orders & Purchases
When you purchase through our website, Amazon, or eBay:
We collect:
-name
-email address
-shipping address
-order details
We do not store:
-payment card numbers
-billing card data
-bank details
Payments are processed by:
Stripe, PayPal, Amazon, eBay.
Device Registration
For Firegate / QuantumSabre device registration:
-name
-device serial number
Used for warranty, updates, and ownership verification.
Customer Support
If you contact us, we collect:
-your name
-your email
-the message you send
-any attachments you choose to provide
We never request logs unless you manually export and send them.
4.2 Data Automatically Collected by Websites
firegate.net and quantumsabre.com collect minimal security logs:
-IP address
-browser type
-date/time of visit
-pages requested
-firewall/security events
These logs:
-protect against attacks
-are not used for analytics or tracking
-are deleted automatically within 7–14 days
These logs never contain data from your Firegate device.
5. Data We NEVER Collect
We do not collect or receive:
-network traffic
-DNS queries
-blocked domains
-Suricata alerts
-IPS/IDS events
-packet captures
-MAC addresses
-device lists
-system telemetry
-browsing behaviour
-app usage data
All logs stay on your Firegate device, encrypted and offline.
We have no technical capability to access them.
6. How We Use Your Information
We use your limited personal data only to:
-process and deliver orders
-register your Firegate device
-verify warranty
-provide customer support
-send essential security notices (non-marketing)
-comply with legal obligations (VAT, invoices)
-prevent fraud
We do not use your data for:
-profiling
-behavioural advertising
-marketing
-selling to third parties
7. Data Retention Policy
| Data Type | Retention |
|---|---|
| Order information | 90 days, then anonymised (as legally required) |
| Shipping details | 90 days |
| Support messages | 90 days |
| Device registration | Retained for warranty & critical security notices |
| Payment data | Not stored |
| Website logs | Auto-deleted within 7–14 days |
| VPN logs (if using Firegate VPN) | None collected |
8. Sharing of Personal Data
We never sell or rent your personal information.
We only share information when necessary:
8.1 Payment Processors
Stripe, PayPal, Amazon, eBay receive payment information.
We do not.
8.2 Delivery Providers
Royal Mail, DPD, DHL, UPS receive your name & address for shipping.
8.3 Legal Requirements
If required by law, we may comply with lawful data requests.
However, we cannot provide logs we never collect.
9. Security of Your Personal Data
Websites & Servers
-HTTPS encryption
-firewalls & intrusion prevention
-minimal admin access
-encrypted storage
Firegate / QuantumSabre Devices
-full disk encryption (LUKS)
-no cloud dependency
-no remote access
-logs stored locally only
Support & Communication
-secure email servers
-staff access restrictions
10. Your Rights (GDPR / UK-GDPR)
You may:
-access your data
-correct inaccurate data
-request deletion
-restrict processing
-object to processing
-request data portability
-withdraw consent
-file a complaint with your authority
To exercise rights:
📧 support@quantumsabre.com
11. No Automated Decision-Making
We do not perform automated scoring, profiling, or decision systems.
12. Children’s Privacy
Firegate products are not intended for individuals under 16.
We do not knowingly collect children’s data.
13. International Data Transfers
If data is transferred outside the UK/EU, we use:
-Standard Contractual Clauses
-secure encrypted infrastructure
-equivalent protections
Primary servers are located within the EU.
14. Changes to This Privacy Policy
Updates may occur due to:
-legal changes
-new products
-security improvements
The latest version is always available on our websites.
15. Contact Us
For privacy questions or GDPR requests:
📧 support@quantumsabre.com
🌍 quantumsabre.com • firegate.net